← Back to people

Susan Heaton

Operations Director

Education and Accreditation

    Lindenwood University | Master of Arts in Marketing and Corporate Communications

    Bradley University | Bachelor of Science in Health Sciences and Education

    State of Illinois: Department of Financial and Professional Regulation

    Real Estate Broker Commercial, Residential-SFR, PSA

Recent Certifications/Professional Development

    Certified- Agile Scrum Master-2018

    Six Sigma Green Belt Lean-2019

    Member of Faith United Methodist Church, Orland Park, IL-Servant Leader of
    Walk to Emmaus.

    Member of National Society Daughters of American Revolution-DAR, Swallow Cliff
    Chapter, Palos Heights, IL


Susan is accomplished, innovative, fully engaged, results oriented professional with 23+ years’ diverse management experience in retail, commercial real estate, construction including; Project Management, Financial Reporting, Strategic Sales Plan, Marketing Analysis, Vice President GM, Operating & Capital Budget development/Planning and process improvement methodology.

Susan joined Cawley Chicago in 2020. As Operations Director, her primary role is to plan and monitor the daily operations of the office. Other responsibilities include but are not limited to; assisting upper management in promoting company growth, overseeing daily activity, create and ensure policies and procedures are adhered too, manage vendor relationship, customer support and client experiences.

Prior experience in national multimillion-dollar accounts of complex management projects, commercial construction specific handicap accessible wet areas, showers within 5 vertical markets. Managing Commercial Real Estate Broker, property management REIT, REO, Auction through real estate recession.

A designated VP New Sears Flagship Store opening of renovation of 100-year-old build on State Street, Chicago 250,000 sq. ft, 5 floors working consistently within established timelines, budget & operating, opened ahead of schedule-profit 3 million.

Managing multi complex projects, business transformations with shared services through continuous improvement six sigma lean. Committed to fiscal responsibility and achieving business goals, successfully within time-frame.